We’re all aware of COVID-19 and the implications it has for global supply chains, and RhinocerosX is no different. We’ve found better solutions than our competitors, but no one is untouchable in a global pandemic.
There are currently shipping delays on all RhinocerosX orders. Both Standard and Express shipping are available, but here’s what to expect:
|Express||5 - 7 days|
|Standard||8 - 15 days||15 - 60 days|
|Express (COVID-19)||20 - 30 days|
|Standard (COVID-19)||25 - 35 days||60+ days|
We are shipping via cargo boat, not commercial airlines to cut down on cost and shipping times. So, once your product is shipped, there will be no tracking updates until it reaches the country it is being shipped to. Here is one example of the fulfillment journey:
When your order is shipped from our suppliers, you will be sent an email or text message with your tracking number letting you know your order has been shipped. You can access your tracking information via https://rhinox.aftership.com/ or the 17Track.net
Here's what you might see even a few weeks after the order was shipped.
This does not mean that there is no movement on your package. It simply means that your order is being shipped and is on it's way to the destination country. But since it is being shipped via cargo boat, there are no additional opportunities for updates throughout the order's journey. The tracking information will update again once the package lands at a port in the country it is being shipped to and passes through customs.
A FEW OTHER THINGS TO NOTE:
1. 17Track.net, the blue Airplane Icon is their “Shipping” icon across the entire website. This does not mean your products are sent via airplane, any orders paid for after April 9th are being shipped via cargo boat.
2. This type of tracking update (example shown above) means that the tracking number has been “picked up” by the shipping company of the destination country (U.S. will likely be USPS, etc). This does not mean the package is in this physical location, it means the shipping company has prompted that the order is now en route.
3. Temporarily during COVID-19 shipping conditions, this will be the only update you receive until it lands in the destination country. Your 17Track.net link may have different layouts depending on where it is shipped from, and where to.
4. Any orders that were placed before April 9th were sent to be shipped via commercial airline. These airlines are experiencing massive delays, which is why we switched to the newer cargo boat method. So, pay close attention if you placed an order between March 1st and April 9th as these packages do not apply to RhinocerosX's current estimated delivery times.
As always, if you have any questions about this or anything else, we are here to support you around the clock at firstname.lastname@example.org